Win the disputes
you should win.
Settle the rest.
Truce reads every PayPal dispute, works out what each move would cost, and drafts a reply checked against the evidence. You approve every step.
Sam Rivera
Cedar & Smoke candle trio
$86
“My candles never arrived. It’s been over a week.”
Truce’s read
USPS shows it delivered 4 days ago, to the address on the PayPal payment. It may be on a porch or with a neighbor.
A dispute can cost more than the order.
- $15
- The fee PayPal keeps when you lose a claim, on top of the refund.
- 1.5%
- The claims ratio line. Past it, every claim costs $30, even the ones you win.
- 10 days
- To answer a claim. Miss it, and the buyer usually wins.
From dispute to done, in three steps.
- 1
It reads the case
The dispute, the payment, tracking, your policies and every message, gathered for you.
- 2
It weighs every move
Fight, settle or refund, by what each would really cost you, fees and ratio included.
- 3
You approve the reply
A draft checked sentence by sentence against the evidence. Nothing is sent until you say so.
A flat price. Never a cut of what you win.
Truce costs the same whether you fight or refund, so it can tell you when refunding is the cheaper, fairer move. Free during the beta.